Process Mapping

 

Process mapping is a visual mapping activity that defines all of the tasks in a specific process. The foundation of the process map is a detailed flow chart that represents “a picture of what we do.” A complete process map identifies:

  • Who is responsible for each step
  • Inputs (e.g. documents, tools, resources)
  • The standard to which the process should be completed
  • Outputs (e.g. reports, invoices, widgets, certifications)
  • A means of measuring the success of the process

 

The goal of process mapping is to help organizations become more efficient by visualizing the process parts, eliminating bottlenecks and duplications, and developing a way to standardize complex activities. The steps we typically follow include:

  1. Process verification: Developing a full understanding of and documenting all the steps of a given process.
  2. Information gathering: Identifying goals, risks, key deliverables and resources involved a process. This includes interviewing the various people involved in the process to better understand their perspectives and challenges.
  3. Mapping: Designing the actual process map.
  4. Analysis: Applying tools and other forms of analysis to find ways to make the process more efficient and effective.

 

Benefits of Process Mapping

 

Identify and address process challenges: The visual representation of a process often makes it easier to see where problems such as bottlenecks, miscommunication or outdated practices are impacting your efficiency.

Eliminate duplication: Trim unnecessary steps from your process to streamline it. This can be especially important when you’re considering service integration, combining two similar processes into one.

Improve new employee orientation: A process map provides a “big picture” look at what employees are expected to do. It can establish expectations and simplify the onboarding process.

Build opportunities to incorporate best practices: If you regularly evaluate your process maps, you can provide an opportunity for staff and management to share or suggest best practices and emerging technologies that might further improve individual steps in the process.

Build stakeholder commitment and morale: Involving all stakeholders in the the process mapping activity lets them see how their role impacts others, helps establish shared ownership of the outcomes, and empowers them to make positive changes in the organization.

Why choose Clearlogic?

Objectivity

We provide an independent and honest perspective.

Quality

We don’t just give you opinions. Our recommendations are based on extensive research and in-depth analysis.

Credentials

We have exceptional credentials in management, public administration, education and project management. We’ve worked for (and in) government, non-profits and private sector firms across Canada; our experience helps us understand your unique needs.

CONTACT US

Testimonials

The research Clearlogic did for us helped us prepare for successful negotiations with important rights holders in our area. – Dumas Mining

They have an excellent understanding of the challenges of non-profit organizations, and they helped us move from an unsustainable financial position to one that is profitable and thriving. –Timmins YMCA

I would not hesitate to recommend Clearlogic to assist you with change management implementation and human resource services. – City of Kenora

This company has consistently exceeded my expectations in terms of its communication, performance and project management. – The City of Timmins

Our Board and the staff here have been consistently impressed with the outcomes of their work. –Community Living Temiskaming South